We're very proud to offer exceptional services and support to all Salsa users.
While we do offer phone and email support to all of our organizations (see below), we highly encourage you to use the menu and community forum on SalsaCommons.org as your first place of reference.
If you can't find an answer to your question in our extensive documentation, we kindly ask that you submit your question on the forum. This way, whether it's another user or a staff member who responds, the answer will be available for all users to see. That's what we call community-driven support!
Requests for technical support may be sent to the Member Services team at either support at democracyinaction.org (for DemocracyInAction support) or support at wiredforchange.com (for Wired For Change support) and will be addressed within two business days.
While we prefer to communicate via email -- it is much easier to troubleshoot when we have URLs and screenshots -- we understand that sometimes there's no substitute for speaking to a human being.
You are welcome to call us at 202.558.2808 (DemocracyInAction) or 202.558.2807 (Wired For Change). You can reach the Member Services teams of both DIA and WFC between 9:00 am and 5:30 p.m. Eastern time Monday through Friday, excluding federal holidays and staff meetings. Our staff meetings occur every Tuesday from 3:00 pm to 4:00 pm and every Wednesday from 12:00 noon to 1:00pm.
We offer 24-hour emergency support, in case of server or database failure, seven days a week, 365 days a year.
If you believe that a server or database is experiencing a failure, if all of your donation pages are down, or if an email blast is taking more than four hours to send, contact 24-hour emergency support by e-mailing: tech at democracyinaction.org or tech at wiredforchange.com.
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