Salsa Reports Rapid Supporter Growth for Clients through their Integrated, Online Platform
Washington, DC – February 2, 2012 - Salsa Labs, Inc., creator of the online, integrated platform for non-profit fundraising, communications and organizing, today announced that it ended 2011 with a consistent support satisfaction rating of 98% or higher among the largest client base in the company’s history of more than 2,000 non-profit organizations. Salsa measures its client satisfaction through regular weekly surveys.
“Salsa has always done excellent work,” said Michael Rader, Digital Advocacy Specialist, SEIA. “Most recently, I called just before 8 p.m. with a fire drill on a very time-sensitive advocacy action, and within 20 minutes or so we were up and running. Five stars.”
The Salsa Services and Support team is responsible for professional services, technical support and its newly-launched Premier Support program that offers Salsa’s non-profit clients a dedicated support person, 24/7 call support and a resolution commitment of no more than two hours.
“Providing top-notch support is central to our mission to help non-profit organizations do more through technology,” said Dave Leichtman, VP of Salsa Services and Support. “We don't consider ourselves successful unless the organizations we work with are successful and can use the Salsa platform to the fullest extent to accomplish their missions.”
This consistently high ranking comes during Salsa’s biggest year in the history of the company both in terms of the client community’s growth and the company’s growth. With the Salsa online platform, non-profit organizations managed 75 million supporters, raised $51 million, undertook 18 million advocacy actions and sent more than one billion emails.