"Giftworks by Fronstream functioned as a dumping ground of information that was not easy to make sense of. The reports function doesn't allow in-depth analysis and the activity tracking for donors is very basic. Customer support was not responsive either. That's why we moved to Salsa."
Giftworks has historically charged on a per user basis, which means fewer people can have an active role in key development, fundraising, and marketing activities. With Salsa, you get unlimited users and straightforward pricing.
Fronstream is now offering Giftworks as part of a larger Panorama package that brings multiple separate systems into one reporting dashboard. Nonprofits have reported that this is not a user-friendly solution.
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