Development Director, Center for Independent Living Central Florida
"Kindful not the all-in-one solution we were sold on."
"Kindful was not cutting it as far as the “all-in-one” solution that we were sold on. We ran into countless hurdles with no work arounds. In addition, there was NO email or direct phone support line. We had to send an instant message with our issue, only to get a response 48 hours later that summed up to, sorry the system cannot do that function."
Kindful is a nice donor management tracking tool for small nonprofits with limited requirements. Development teams looking for functionality such as house-holding, batch gift entry, pledge management, major gift cultivation, and fundraising performance dashboard favor Salsa.
NTEN/Idealware's 2017 Donor Management Systems Guide ranked Salsa in the top 3 as having ‘excellent’ or 'good' functionality in all 19 categories analyzed. Kindful was unranked in this report.
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