Salsa Customer Service
Stellar Customer Service - Seriously
Salsa’s customer service just might be our favorite topic. See, we want to do everything we can to make sure that you can stay focused on your mission and not on your technology. We made an integrated system that’s easy to use, and easy to set up, but we don’t stop there. Our Client Services team is downright obsessive about making sure that you are as happy as possible with Salsa and our 98% average client support satisfaction rating shows it.
Whether you’ve just completed the set-up process or are a long-standing client facing a new challenge, our specialists will work with you to answer questions or target a specific problem.
Get a Hold of Salsa Support
Getting in touch with support is easy. We recommend starting with an email but you can also give us a call at 866-796-8350 and speak to a real, live person. We also have a dedicated Twitter feed to keep you posted on the system, @SalsaLabsOps, and our support staff rotate on-call shifts to help you if there is a true emergency.
Just a side note- our regular hours are 9 a.m. to 8 p.m. Eastern Monday thru Friday and Salsa Support is closed on federal holidays.
“I know people on the support team by name. How often can you say that about a technology company these days?”
Director of Online Fundraising and Engagement, EWG